Service Optimization and CRM Consulting
Municipal and state agencies are quickly realizing the importance of
customer focus regardless of whether the customer is a government
employee, citizen or visitor from another country. An effective
CRM strategy and use of appropriate CRM technologies
can help state and local government agencies meet their organizational
missions. Technologies that are proven include:
- Constituent Relationship Management
- Customer Relationship Management
- Call center technologies
- Web-enabled self service solutions
Developing a strategy for and implementing an effective CRM program
approach may require changes in operations and organizational structure
in addition to technology. Our professionals understand the special
challenges inherent in implementing CRM in the public sector such as:
- Complying with security and regulatory standards Section 508,
FIPS 199 and NIST C&A (Certification and
Accreditation)
- Negotiating SaaS or Hosting agreements for continuous and
uninterrupted system availability
- Engaging executive sponsors who will publicly endorse the
importance of the program
- Defining benefits which are quantitative in order to achieve
credibility with the public and sponsors.
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about Jimenez Consulting CRM services