Susan R. Jimenez
President & CEO
Examples of Ms. Jimenez’ experience include:
- Served as Program Management Director for a 225 person, 3 year effort to create a new business unit for a major not-for-profit healthcare provider. The program Ms. Jimenez was responsible for managing included several major projects, including full implementation of SAP, implementation of a major Patient Accounting System, definition and implementation of call center technology, and all related business processes.
- Managed a large global effort to assist a client with design, development, and implementation of a common back office accounting system and processes for its operation in 35 countries. Ms. Jimenez led the effort to define and prioritize global system and process requirements, and worked with executive management of the client and vendor to define software release packaging and scheduling. She also led the implementation effort in the United Kingdom, and provided overall program management for all related efforts, including software modification, testing, and rollout, and overlapping system and process implementation in multiple countries.
- Served as the Account Executive for an effort to select and implement a business and technology solution for the accounting and manufacturing functions of a manufacturer of custom, configured products. This included defining requirements, gathering and consolidating vendor information, presenting findings to the client, assisting with the contract negotiation process, assessing the system’s fit to the client’s business, defining configuration, defining modifications, and implementing the solution. Additionally, it included complete management of the implementation, including vendor management, budget management, issues management, and status reporting.
- Managed multiple projects to develop and implement custom software solutions and to select, modify (as needed), and implement package software solutions for clients, which were delivered on time and on budget. These projects were delivered in a wide variety of business areas, including numerous financial and Human Resources-related applications, order and materials management, product data management, clinical and medical data management, and appointment scheduling.
- Managed the design, development, and implementation of a large distributed system for the Arizona Department of Health Services. The system tracks clients and service activity for five separate health program modules, and was developed using ORACLE database and development tools.
- Served as Program Management Director for a 150 person, 18 month effort to assist a Canadian client in establishing a new technology business unit. The program included design and development of technical service offerings, design, development, and implementation of the required technical architecture and infrastructure, and implementation of a major order management software package. The Program Management Office was directly responsible for budgeting, status reporting, issue tracking and management, change control, risk identification and mitigation, staffing, and ongoing monitoring of the entire combined effort.
- Served as Program Management Director for a 150+ person international team to separate a significant portion of a client’s business into a standalone entity. Major threads of the project included technology and infrastructure, finance and accounting, human resources, and physical facilities.
- Directed an effort to define the current state of a back office accounting system and develop strategic and tactical recommendations for the future. This involved preparing an inventory of back office technology worldwide, and then investigating issues impacting countries not currently using the standard solution. Developed a highly effective array of tactical and strategic recommendations.
- Led the analysis, design, development, and implementation effort to assist a company based in Great Britain with the management of bingo centers located on Indian reservations in the southwestern United States. Worked closely with executives from both the British company and the tribal governments to establish the business facilities and operations, and then with Native American bingo center management and employees to define and implement detailed business processes and system requirements.
- Served for several months as the Acting IT Manager for the City of Peoria, Arizona. Also assisted with the development of a Strategic Plan for the city.
Education
University of Arizona
Affiliations/Certifications
Level 3 Program /Project Manager
University of Arizona, Student Life National Board of Advisors
The Presidents Club – University of Arizona
B.S., with high distinction, Management Information Systems
Cap Gemini Ernst & Young, LLC
Global Engagement and Project Management Practice Certification Program
Board Member
Chair, Education and Outreach Committee
Member
