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Business Intelligence and Analytics
Customer Relationship Management
IT Effectiveness
Project, Program, and Portfolio Management
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HomeSkip Navigation Links > Service Lines > Customer Relationship Management

Placeholder imageCustomer Relationship Management

Customer Relationship Management (CRM) means different things to different audiences. It is the broad term which encompasses the myriad of ways in which a company thinks about, targets, interacts with and services its prospects and customers. When many people think about CRM, they automatically jump to CRM applications such as Oracle (Siebel, Peoplesoft, Oracle CRM) or Salesforce.com. While its true that CRM applications can greatly enhance a company's ability to keep track of its customers/prospects, Jimenez Consulting Solutions takes a more holistic view on what constitutes CRM.

We believe that in order to be successful at CRM, companies must deeply understand their business strategy, their target markets, and their target customers. Successful CRM is a combination of both customer-centric strategy and operations; it cannot be simply about applying a tool against an inefficient process.

JCS has years of CRM experience and can help you in the following areas:

  • CRM Strategy
  • Marketing Automation
  • Salesforce Automation
  • Call Center Optimization
  • Customer Analytics
  • Customer Portals & Self-Service Capabilities 

Across all of these areas, we provide many core services such as:

  • Program and Program Management
  • Business Case Development
  • System Selection & Integration

 


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